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Get in Touch
Have you checked our FAQ page? We've made it super easy to get your questions answered quickly just by checking our Frequently Asked Questions.
Drop us a message and the team will get back to you within 1 working day.
Where's my order?
Once we receive your order, we aim to get it packed & labeled within 24h and your parcel gets dispatched to a distribution centre. This distribution centre then selects the fastest shipping method from a range of highly reputable couriers and dispatches the order swiftly. When your order has been dispatched from the distribution centre, you will receive an update with your tracking code.
After placing your order, your parcel is prepared within 24h and is sent to a distribution centre. It will arrive here within 1-3 working days. The team here will select the fastest shipping option to your address and will ship out your parcel in the same day. Once your order is picked up from the distribution centre by the courier, you will receive a shipping confirmation email containing your tracking information as well as a link to a website where you can track your order.
If you haven't received a shipping confirmation email yet and it's been more than 4 working days since you placed your order, please get in touch with us and we'll send you your tracking information manually.
You can view your order details on your account page. As soon as we receive your tracking number from the courier it's automatically added to your order page. If the tracking number is not there, hang tight, the courier has not sent it to us yet.
Once we receive your tracking number this will be updated to your order details on your account page. Simply click your order, then click your tracking number and this will take you to your tracking page.
Please know that for certain shipping services it can take a bit longer for the tracking number to show updates, so we recommend checking again tomorrow.
However, rest assured that if you have a tracking number it is already with the courier and on its way to you.
If the courier shows that your parcel is delivered, but you haven't yet received it please contact the courier as soon as possible to let them know.
You can then contact using the form above and we will obtain a copy of the shipping label to confirm with you that the address is correct.
We know this sounds silly, but in most cases the parcel will have been left in a safe spot or with a neighbour, so please double check your property.
Instruction Manuals
The vast majority of our models (over 90%) come with the manual in the box. Why are there some without? If for example you asked us to launch a model you found online (that someone else designed) we would put together a part pack, but since the model was not designed by us or our partners you would need to get the manual from the designer. This applies to roughly 10% of the models we offer and it's how we're able to be incredibly reactive to customer requests.
We mention on every single model page if it comes with a physical manual or not, if in doubt you can always ask using our Contact Form.
Our best-selling models come with paper manuals. However, for custom models, instructions are provided in digital format. Please use the QR code included in the packaging to access the digital manual.
We continuously release new models, and producing paper manuals for each one would cause significant delays. To ensure you get your model as quickly as possible, we provide digital instructions. This allows us to offer new products without sacrificing speed or quality. You can access the digital manual using the QR code in the packaging.